Mind the Gap has been developed and funded by Novartis Pharmaceuticals UK Limited . This educational website is intended for UK healthcare professionals only.

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January 2024
This privacy notice describes the ways in which we collect, hold and use information about individuals who visit this website.

This website does not collect identifiable information (“Personal Data”) about visitors. However, we may be required to process your Personal Data, for example if you contact us.
For the purpose of this Privacy Notice, “Novartis” refers to Novartis Pharmaceuticals UK Limited, which is registered at 2nd Floor, The WestWorks Building, White City Place, 195 Wood Lane, London W12 7FQ. For any Personal Data collected by this website, Novartis acts as “controller”. Novartis is part of the Novartis group and may exercise this responsibility alone or jointly with other companies in the Novartis group (acting as a “co-controller”). In this Privacy Notice, “we” or “us” refers to Novartis.

1. What personal data do we process and for which purposes?

This website does not collect any Personal Data or require you to register, allowing you to visit our site without telling us who you are. However, if you contact us, we may be required to process your Personal Data.

1.1 Website usage analytics

We may also collect and Process Information about your visit to this website, such as the pages you visit, the website you came from and the searches you perform. We may use such information to help improve the contents of the site and to compile aggregate statistics about people using our site for our internal usage statistics and market research purposes. In doing this, we may install “cookies” or similar technologies that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. Cookies are created and stored on the user’s computer, phone or other devices when the user’s browser loads a particular website. Every time the user goes back to the same website, the browser retrieves and sends this “cookie” file to the website. Cookies are useful because they serve key purposes like helping a website remember your preferences and settings, performing analytics to improve services, serving you relevant content or advertisements and authenticating you on the websites. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie, this will enable you to decide if you want to accept it or not. You can also refuse cookies altogether. However, if you do not accept our cookies, you may not be able to use all functionalities of our website. When you visit our website, you will be presented with a cookie-setting banner that allows you to manage the settings and accept or deny the cookies. It is legally permitted to store cookies on your machine if they are essential to the operation of the website, but for all other types of cookies we need your permission to do so. 

On this website, you have the option to consent to the use of cookies by using the Cookie Settings banner that pops up while visiting the website for the first time or manage these settings anytime later. The cookie settings gives you the option of accepting or denying your consent to every category of cookies (with the exception of the necessary cookies).  Please refer to our Cookie Settings to learn more about what types of cookies we use (the purpose they serve, their lifespan, and their provenance) and how you can manage your preferences.

Occasionally, we may use internet tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies on this site and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP address) in a foreign country. These tags/cookies may be placed on both online advertisements that bring users to this site and on different pages of this site. We use this technology to measure the visitors’ responses to our sites and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this website. The third-party partner or the web analytical service partner may be able to collect data about visitors to our and other sites because of these internet tags/cookies, may compose reports regarding the website’s activity for us, and may provide further services which are related to the use of the website and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire the other parties to process information on their behalf. If you would like more information about web tags and cookies associated with on-line advertising or to opt-out of third-party collection of this information, please visit the Network Advertising Initiative website 

We use Google Analytics to rationalise our portfolio of websites by (i) optimising traffic to and between corporate websites, and (ii) integrating and optimising web pages where appropriate. “Google Analytics” is a service offered by Google LLC, of 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) that generates detailed statistics about a website’s traffic and traffic sources and measures conversions and sales. Google Analytics uses “cookies” stored on your computer to help analyse how users use our website. The information generated by the cookies about your use of our website, including your IP address, will be anonymised by use of the appropriate settings prior to be transmitted to Google servers in the United States. For more information on how IP anonymisation works, please see https://thenai.org https://support.google.com/analytics/answer/2763052

Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity for us and to provide us with other services relating to website activity and internet usage. Novartis uses the data received from Google Analytics for business planning, for its own business activities and for marketing measures in order to better understand how the content of our web services and the associated experience can be improved.

This website uses OneTrust cookies to enable you to manage the cookies easily and help us to obtain your consent for our placement and use of cookies on your device. We need these cookies to remember the choices that you have made regarding cookie settings.  

The legal basis for the processing of your Personal Information when we do website analytics is your consent or our legitimate business interests.

2. Who has access to personal data and to whom are they transferred?

If we are required to process your Personal Data, for example to respond to your query, we will not sell, share, or otherwise distribute your Personal Data to third parties except as provided in this Privacy Notice or another notice provided to you.

We may share Personal Data with other Novartis affiliates worldwide. Personal Data may also be transferred to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as services delivery, evaluating the usefulness of this website, data management, or technical support.
These third parties have contracted with us to only use Personal Data for the agreed upon purpose, and not to sell Personal Data to third parties, and not to disclose it to third parties except as may be permitted by us, as required by law, or as stated in this Privacy Notice.

Personal Data may also be transferred to a third party in the event that the business of this site or a part of it and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat Personal Data in accordance with this Privacy Notice or another notice provided to you.

Also, Personal Data may be disclosed to a third party if we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.

Personal Data may also be processed, accessed, or stored in countries outside the UK. Such countries may offer a different level of protection of personal data. If we transfer Personal Data to external companies in other jurisdictions, we will make sure to protect Personal Data by applying the level of protection required under applicable data privacy laws.

For intra-group transfers of Personal Data, Novartis has adopted Binding Corporate Rules. For further information visit: https://www.novartis.com/privacy-policy/novartis-binding-corporate-rules-bcr

3. How do we protect personal data?

To ensure the security and confidentiality of Personal Data that we collect online, we implement appropriate technical and organisational measures to ensure a level of security appropriate to protect Personal Data from loss, misuse, unauthorised access, disclosure, alteration or destruction and against other unlawful forms of processing.

This website may contain links to websites maintained by third parties of whom we have no control. This Privacy Notice applies only to our website not external websites that we link to. We are not responsible for the content of websites maintained by third parties and we recommend that you check the Privacy Notice of the third party site.

4. How long do we store personal data?

We will only retain Personal Data for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements.

5. What are your rights and how can you exercise them?

You may exercise the following rights under the conditions and within the limits set forth in the law:

· the right to be informed about what personal information we have about you and how we process your personal information;

· the right to access your personal information as processed by us and, if you believe that any information relating to you is incorrect, obsolete or incomplete, to request its correction or updating;

· the right to request the erasure of your personal information or the restriction thereof to specific categories of processing;

· the right to withdraw your consent at any time, without affecting the lawfulness of the processing before such withdrawal;

· the right to object, in whole or in part, to the processing of your personal information. With certain exceptions, this includes the right to object to direct marketing and the right to object to your personal information being used for research; 

· the right to request its portability, i.e. that the personal information you have provided to us be returned to you or transferred to the person of your choice, in a structured, commonly used and machine-readable format without hindrance from us and subject to your confidentiality obligations; and

· the right to object to automated decision making including profiling, However, we don’t currently make decisions using automated processes.

If you have a question or want to exercise any of the above rights, you may send an email to [email protected].

If you are not satisfied with how we process your personal data, please address your request to our Data Protection Officer at [email protected], who will investigate your concern.

In any case, you also have the right to file a complaint with the Information commissioner’s Office (www.ico.org.uk), in addition to your rights above.

By contacting us, please note the name of the website related to your request, your relationship and/or interactions with us (as applicable), as well as the specifics of the information you would like us to provide.

We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across websites or other online services.

6. How will you be informed of the changes to our Privacy Notice?

We may change or update this Privacy Notice from time to time by posting a new Privacy Notice. Please keep checking this Notice occasionally so that you are aware of any changes.

Reporting side-effects
Adverse events should be reported. Reporting forms and information can be found at www.mhra.gov.uk/yellowcard. Adverse events should also be reported to Novartis via [email protected] or online through the pharmacovigilance intake (PVI) tool at www.novartis.com/report. If you have a question about the product, please contact Medical Information on 01276 698370 or by email at [email protected]

©2024 Novartis Pharmaceuticals UK Ltd - UK | March 2024 | 304745

Mind the Gap has been developed and funded by Novartis Pharmaceuticals UK Limited 

This website is part of a programme that is funded by Novartis Pharmaceuticals UK Limited. Novartis Pharmaceuticals UK Limited is a private limited liability company registered in England and Wales under number 119006. Registered office 2nd Floor, The WestWorks Building, White City Place, 195 Wood Lane, London, W12 7FQ. Use of this website is governed by our Terms of Use and the Cookies and Privacy Policy.

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